Legal
Terms of service
The terms that govern work commissioned from Instance Routecore.
Last updated 15 August 2026Scope and agreement
These terms apply to analytics consultancy supplied by Instance Routecore. A signed proposal or written confirmation sets the specific scope, timetable, fees and deliverables. If it conflicts with these terms, the agreed proposal takes priority.
Client responsibilities
You must provide lawful access to the agreed data, accurate context, timely feedback and a suitable point of contact. You remain responsible for your app, data governance, implementation decisions and compliance obligations.
Fees and delivery
Fees and payment dates are stated in the proposal. Late access or feedback may move delivery dates. Outputs are provided for your internal business use; third-party data, software and methods remain subject to their own rights.
Confidentiality and data
Each party will protect confidential information and use it only for the engagement. We request the minimum access needed and will follow agreed security and deletion arrangements. Do not provide special-category or directly identifying user data unless expressly agreed and lawfully handled.
Liability
Analytics findings support judgement and do not guarantee a conversion result. Nothing excludes liability that cannot legally be excluded. Otherwise, our total liability for the engagement is limited to fees paid for that engagement.
Ending an engagement
Either party may end work for a material breach not corrected within a reasonable written period. Fees remain due for completed work and committed non-cancellable costs. English law governs these terms and courts in England and Wales have jurisdiction.