Legal
Cancellations and refunds
How refunds, rescheduling and work already under way are handled.
Last updated 15 August 2026Eligibility
You may cancel before work starts for a full refund of fees paid, less any expressly agreed non-refundable third-party costs. Once work starts, a partial refund may be available for uncompleted work. Completed analysis, workshops and delivered files are non-refundable unless materially defective.
Deposits and committed costs
A proposal may require a deposit to reserve capacity. The proposal will say whether any part covers committed preparation or third-party costs. We do not deduct unspecified charges. Purchased data access or specialist materials approved by you cannot be refunded once committed.
Request process
Email hello@instance-routecore.digital with the engagement name, reason and preferred contact details. Request cancellation as soon as possible. We will confirm the work completed, committed costs and any refundable balance in writing.
Timing and method
Approved refunds are issued to the original payment method within 10 working days of confirmation. Your bank may take additional time. A full refund applies if we cancel and cannot offer a suitable alternative.
Rescheduling and no-shows
Workshops may be moved without charge with at least two working days' notice. Later changes may incur the preparation time stated in the proposal. A missed workshop without notice is treated as delivered where reserved time and preparation cannot reasonably be recovered.
Exceptions
If delivered work does not match the agreed scope, tell us within 14 days. We will first correct or complete it within a reasonable period; if that is not possible, we will refund the affected portion. Statutory rights are not limited by this policy.